Booking fee Policy
Illuminate Skin Clinic requires for all new patients to pay a booking fee to reserve an appointment date and time slot. This deposit is redeemable on all treatments unless cancelled less than 48 hours prior to the appointment date.
For appointments with Doctor Shotter we take a £75.00 consultation fee which is not redeemable against treatments.
If you would like an appointment with a member from our clinical team, we take a £50 deposit to secure your consultation appointment.
The booking fee can be redeemed up to 6 months after the initial consultation date.
The booking fee is not refundable unless it is deemed the patient is medically unsuitable for treatment.
The following booking fees apply on specific treatments:
- CoolSculpting requires a £500 booking fee at consult
- Plexr requires a £500 booking fee at consult
- Threadlift requires a £500 booking fee at consult
All the above booking fees are non-refundable if cancelled less than 48 hours.
Existing patient of Illuminate Skin clinic will be charged £50 if an appointment is cancelled less than 48 hours to the appointment time.
If you fail to arrive to an appointment you will be charged the cancellation fee of £50.00
If you have purchase a pre-paid course of treatments and fail to arrive for your appointment or cancelled with less than 48 hours’ notice you will forfeit your treatment booked.
If a genuine provable reason prevents you from attending at the last minute or you are in receipt of a medical certificate stating that you were ill to attend, your cancellation fee maybe refunded at the discretion of management.
Illuminate Skin Clinic regret that we cannot allow for children under the age of 14 to enter the clinic. Please be aware that we will have to turn you away if you bring someone under the age of 14 with you, new patients will forfeit their booking fee and existing patients will be charged cancellation fee £50.