Terms and Conditions

Booking fee Policy

Illuminate Skin Clinic requires all new patients to pay a consultation fee upon booking. This deposit is redeemable against selected treatments booked within 4 weeks following the date of consultation. Please note, we require at least 48 hours notice should you wish to cancel or reschedule your appointment. A charge will apply if insufficient notice is given.

Consultations with Doctor Shotter require a £150.00 consultation fee upon booking which is redeemable against all injectable treatments booked within 4 weeks following the date of consultation.

If you would like an appointment with a member of our clinical team, a £50 deposit is required upon booking.

The deposit can be redeemed up to 4 weeks after the initial consultation date.

The deposit is non-refundable unless it is deemed the patient is medically unsuitable for treatment.

The deposit cannot be redeemed against products.

The following booking fees apply on specific treatments:

  • CoolSculpting requires a £500 booking fee at consult
  • Threadlift requires a £500 booking fee at consult

All the above booking fees are non-refundable if cancelled less than 48 hours.

Cancellation Policy

Existing patients of Illuminate Skin clinic will be charged £50 if an appointment is cancelled less than 48 hours to the appointment time.

If you fail to arrive to an appointment you will be charged the cancellation fee of £50.00

If you have purchased a pre-paid course of treatments and fail to arrive for your appointment or cancel with less than 48 hours’ notice you will forfeit your treatment booked.

If a genuine provable reason prevents you from attending at the last minute or you are in receipt of a medical certificate stating that you were too ill to attend, your cancellation fee may be refunded at the discretion of management.

Child Policy

Illuminate Skin Clinic regret that we cannot allow for children under the age of 16 to enter the clinic. Please be aware that we will have to turn you away if you bring someone under the age of 16 with you, new patients will forfeit their booking fee and existing patients will be charged a cancellation fee of £50.

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Brands We Use

Jane Iredale
LED Mask
Microneedling Pen
skin tech
specialist pharmacy
Venus Concept
Viviscal Professional
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Illuminate Introduce New Private GP Service To The Clinic

Illuminate are delighted to introduce private GP consultations to our patients both virtually and in-person where appropriate. We have always been committed to finding ways to support healthier living but in the face of the current crisis, this is more important to us than ever. Our GP service gives you fast and easy access to friendly and experienced gps either in our discreet clinic environment or from the comfort of your own home.