As Patient Care Coordinator Nicola’s role is to make sure that every patient is well looked after from the moment that they walk through the door right through to their follow up appointment. She ensures the smooth running of the clinic and the highest level of communication and care throughout the patient journey, making it as seamless as possible. Her naturally warm and friendly personality means that she is excellent at listening to patients, understanding their needs, and making them feel at ease when they arrive at the clinic. She is also responsible for much of the clinic’s administration, including organising appointments, checking in with patients post-procedure and providing them with plenty of information and a friendly face before and after their appointment.

Nicola really enjoys learning about skin health, concerns, and the various treatment options available. She loves seeing the positive effect that both aesthetic and skin treatments can have on a patient’s overall confidence, as well as their physical appearance. And she believes that the right skincare regime and treatment protocol can provide truly life-changing results for patients who may have previously felt that they’d tried everything to overcome a concern, to no avail.

Nicola is particularly excited about supporting patients throughout their journeys, building relationships and acting as the crucial connection between patient and practitioner.

Outside of work Nicola is kept very best running around after her little girl and enjoys travelling and spending time with her friends and family.