Melissa Pye • Illuminate Skin Clinics
Melissa Pye
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Melissa Pye

Patient Care Coordinator

Melissa joined the Illuminate team in 2022 with over three decades of experience in the beauty and hospitality sectors. She is very passionate about the aesthetics industry and really enjoys keeping up to date with new treatments and products, being a big advocate of aesthetic procedures herself.

Melissa has previously worked in skincare performing facials but has turned her talents to clinic administration, where she can concentrate on what she loves doing most – speaking to patients!

In her role as Patient Care Coordinator, Melissa is responsible for welcoming both new and existing patients to the clinic, ensuring that their patient journey progresses as smoothly as possible and that all our patients are comfortable and well looked after during their time with us. Her administrative responsibilities include checking in with patients post-treatment, making bookings and taking payments. In addition to this, Melissa experiences great joy and satisfaction from speaking with our patients, advising them about their skin concerns and helping them on their journey to restoring confidence.

Melissa is hugely passionate about preventative ageing and skin health and enjoys combining this with her customer service skills by providing excellent advice to both new and existing patients. She knows first-hand what a big decision having treatments can be, so she enjoys talking to patients about what to expect and making them feel as comfortable as possible before their appointment. Melissa has tried and tested many aesthetic treatments and products herself, and she is always very happy to discuss her experiences with patients to help them understand what to expect.

Her favourite treatment is Profhilo, because it’s very subtle, natural and gives you a ‘beautiful glow from within,’ she says.

Outside of work, Melissa loves to travel and experience new places. She also enjoys going to the theatre and socialising with friends.

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Awards

Aesthetic Award For Best Clinic South

Aesthetic Award For Best Clinic South

Aesthetic Award For Best Clinic South 2019

Runner-Up, Customer Service

Runner-Up, Customer Service

Kent Women in Business 2017

Businesswoman of the Year

Businesswoman of the Year

Kent Women in Business 2017

Runner-Up, Customer Service

Runner-Up, Customer Service

Kent Women in Business 2016

Finalist, Best Clinic South

Finalist, Best Clinic South

My Face My Body 2015

Professional Achievement Award

Professional Achievement Award

Kent Women in Business 2015

Rising Star Award

Rising Star Award

Kent Women in Business 2015

Runner-Up, Small Business of the Year

Runner-Up, Small Business of the Year

IBAK 2017

Runner-Up, Service Excellence

Runner-Up, Service Excellence

IBAK 2017

Finalist, Best New Clinic

Finalist, Best New Clinic

My Face, My Body Awards 2015

Finalist, Diamond Awards

Finalist, Diamond Awards

Safety in Beauty 2016

Winner – Best Clinic South England 2019

Winner – Best Clinic South England 2019

Aesthetics Awards

Winner, Growth Award 2017

Winner, Growth Award 2017

IBAK 2017

Winner, Start-Up Business of the Year

Winner, Start-Up Business of the Year

Kent Independent Traders Awards 2015

Bronze

Bronze

Kent Health and Beauty Awards 2015

Start-Up Business of the Year

Start-Up Business of the Year

Kent Women in Business 2015

Brands We Use

aqualyx
cellenis
Clinisept+
coolsculpting
exuviance
Heliocare
intravita
Jane Iredale
juvederm
Kenalog
neostrata
obagi
profhilo
radiesse
rrs
skin tech
teosyal
thermavein
Venus Concept
Viviscal Professional
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