“I'm a patient's very own personal assistant - here to guide and help them with whatever they need.”
New Patient Coordinator
Justine joined the Illuminate team in 2022 as our Patient Coordinator, and she will be the first point of contact for all new patient enquiries. With over 15 years of experience within the aesthetics and private healthcare sector, Justine has worked alongside some of the most established doctors and consultants in London and the South East.
After experiencing a cosmetic surgical procedure for herself, Justine became fascinated by the surgical and aesthetics industry and the results that can be achieved, so she decided to explore it further. She loves to see the positive effect that both aesthetic and wellness treatments can have on a patient’s overall outlook, as well as their physical appearance. As a past acne sufferer, Justine knows first-hand the benefits that treatments such as peels and medical-grade facials can bring. She is very passionate about educating patients about their skin, the various treatments we provide, and the positive effects can deliver.
As our New Patient Coordinator, Justine’s role is to ensure the smooth running of the clinic diary whilst fulfilling the highest standard of care for all patients. She is the first point of contact for all new patients and will be dealing with enquiries, from anti-ageing and injectables to general skin health and concerns such as acne and pigmentation. Justine prides herself in providing the highest level of care and communication and ensuring each patient’s journey is seamless. She describes herself as ‘a patient’s very own personal assistant’ – she will be there to guide and help them with whatever they need.
Having worked in beauty and aesthetics since the beginning of her career, Justine is passionate about the industry and the genuinely life-changing results that treatments can deliver. She loves talking to patients, listening to their concerns, and guiding them through the treatment options that are available. She understands that, for many people, choosing to have aesthetic treatments is not a decision that is taken lightly and often comes with many questions and worries. To Justine, it is incredibly rewarding to be able to look after patients at the very beginning of their aesthetic journey and help them feel informed and at ease before visiting us for a consultation.
Outside of work, Justine has a keen interest in health and enjoys practising yoga and going for spa days. She also loves a weekend brunch and enjoys travelling to new places and experiencing different cultures.