Patient Journey

At Illuminate we pride ourselves on providing the best patient care and customer service throughout your treatment journey.  From your very first contact with the clinic you will find us highly professional, friendly and approachable, offering you expert advice, the latest treatment technologies and always on hand to answer questions and provide reassurance over any concerns you may have.

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Patient Journey
Patient Journey

We will discuss your condition and our treatment recommendation with you in great detail to ensure that we find the best way to meet your treatment objectives.  In many cases we may suggest solutions that you have not previously considered to achieve your aims.  For every patient we will devise an individualised treatment plan that will be discussed with you during your consultation and prior to your treatment commencing.  At all stages, your safety and well-being are our primary concern.

We will also talk to you realistically about the benefits and likely outcomes of your treatment and discuss any possible side effects and downtime involved.  And we will look holistically at the best way to reach and maintain your treatment objectives, providing advice on home care, nutrition, exercise and many other ways to help enhance the outcome of treatments undertaken.

Your Treatment Journey

1. Initial patient enquiry made.

2. Appointment for your consultation booked and confirmed via e mail with directions to Illuminate Skin Clinic and our Terms and Conditions.

3. We will send you a reminder by text 72 hours before your consultation.

4. Arriving for your consultation.

You will be greeted with a warm welcome and cup of fresh coffee when you arrive at Illuminate. We will then ask you to complete a general medical health questionnaire prior to your consultation.

5. Your consultation.

This will take place with Dr Sophie and Faye and will usually take 45-60 minutes, including professional analysis of your skin using a Visia skin analysis machine.  At the end of the consultation a treatment plan will be recommended and a treatment schedule agreed.

6. Your treatment appointment.

After a warm welcome and a cup of coffee you will be asked to sign a consent form.  Dr Sophie will talk you through the treatment process and you will be able to ask any remaining questions about the treatment.

7. Once the treatment is completed you will be able to rest, relax and have another drink. We will then schedule your follow up appointment.

8. Within 48 hours of your treatment you will receive an email from us with detailed after care instructions.

9. 2-5 days after your treatment we will call you to make sure that you are happy with your treatment and that you are not suffering from any after effects.

10. A reminder for your follow up appointment will be sent by text 72 hours before it takes place.

11. Your follow up appointment.

This will be held at the clinic.  We will review the initial results of your treatment with you and discuss these, as well as any concerns that you may have.  We will also discuss future treatment assessments and reviews, scheduling these as required.

Throughout your treatment journey our team are always available to answer any questions or discuss any worries you may have. Your welfare, comfort and satisfaction are always our primary concern.

Awards

Runner-Up, Customer Service

Runner-Up, Customer Service

Kent Women in Business 2017

Businesswoman of the Year

Businesswoman of the Year

Kent Women in Business 2017

Runner-Up, Customer Service

Runner-Up, Customer Service

Kent Women in Business 2016

Finalist, Best Clinic South

Finalist, Best Clinic South

My Face My Body 2015

Start-Up Business of the Year

Start-Up Business of the Year

Kent Women in Business 2015

Professional Achievement Award

Professional Achievement Award

Kent Women in Business 2015

Rising Star Award

Rising Star Award

Kent Women in Business 2015

Bronze

Bronze

Kent Health and Beauty Awards 2015

Winner, Start-Up Business of the Year

Winner, Start-Up Business of the Year

Kent Independent Traders Awards 2015

Winner, Growth Award 2017

Winner, Growth Award 2017

IBAK 2017

Runner-Up, Small Business of the Year

Runner-Up, Small Business of the Year

IBAK 2017

Runner-Up, Service Excellence

Runner-Up, Service Excellence

IBAK 2017

Finalist, Best New Clinic

Finalist, Best New Clinic

My Face, My Body Awards 2015

Finalist, Diamond Awards

Finalist, Diamond Awards

Safety in Beauty 2016

Brands We Use

aqualyx
botox
cellenis
Clinisept+
coolsculpting
exuviance
gardasil
Heliocare
intravita
Jane Iredale
juvederm
Kenalog
LED Mask
lumigan
Microneedling Pen
neostrata
Nouveau Lashes
obagi
Intravita PDO Threads
profhilo
profhilo
prolon
pronokal
radiesse
rrs
silhouette soft
skin tech
skinade
specialist pharmacy
teosyal
thermavein
Venus Concept
visia
Viviscal Professional