Getting the most out of your consultation
Back

Getting the most out of your consultation

Whether you are visiting for concerns about acne, scarring or stubborn areas of fat, visiting a Doctor about a concern can be a daunting thought. At Illuminate Skin Clinic we are aware of this and want to make you feel comfortable from the moment you make your enquiry.

We want you to feel that you are getting the most out of your initial consultation. Prior to your consultation we highly recommend doing some research about the procedure you are interested in, this will allow more in depth discussion about treatment options. Common things we will discuss with you during the consultation are treatment options, what sort of results you can expect and what sort of side-effects and downtime you might expect.

After booking your consultation you will receive a ‘Welcome’ email from the Illuminate team. This will include information about us you might find helpful, including directions to our different clinic locations.

We ask that if you are a new patient you arrive 15 minutes early to complete paper work. When arriving at the clinic you will be greeted by a member of staff and offered a drink whilst completing the relevant forms.

The first step of your consultation will be a Skincare Concierge assessment with our skin specialist. Faye will thoroughly cleanse your skin before performing a Visia Skin Analysis. This is a sophisticated system which tells us more about what is going on beneath the surface of your skin – things we can’t always see with the naked eye. Some people are afraid of knowing this, but please rest assured we aren’t trying to judge you on how much time you’ve spent in the sun or how many years you smoked. All we aim to do is provide you with the best results we possibly can, and to do this we need to have as much information as possible. Afterwards you will have your full consultation with either Dr Sophie or Faye.

There will be a lot of information to take in during the first consultation. Sometimes it can be a good idea to bring a friend or family member with you to help you remember things you want to ask, or to remind you of things afterwards. We will also give you information to take home with you, and we are always happy to answer any further questions over email or during a follow-up phone call.

Disclaimer: Please be aware that results and benefits may vary from patient to patient taking into consideration factors such as age, lifestyle and medical history.

Awards

Runner-Up, Customer Service

Runner-Up, Customer Service

Kent Women in Business 2017

Businesswoman of the Year

Businesswoman of the Year

Kent Women in Business 2017

Runner-Up, Customer Service

Runner-Up, Customer Service

Kent Women in Business 2016

Finalist, Best Clinic South

Finalist, Best Clinic South

My Face My Body 2015

Start-Up Business of the Year

Start-Up Business of the Year

Kent Women in Business 2015

Professional Achievement Award

Professional Achievement Award

Kent Women in Business 2015

Rising Star Award

Rising Star Award

Kent Women in Business 2015

Bronze

Bronze

Kent Health and Beauty Awards 2015

Winner, Start-Up Business of the Year

Winner, Start-Up Business of the Year

Kent Independent Traders Awards 2015

Winner, Growth Award 2017

Winner, Growth Award 2017

IBAK 2017

Runner-Up, Small Business of the Year

Runner-Up, Small Business of the Year

IBAK 2017

Runner-Up, Service Excellence

Runner-Up, Service Excellence

IBAK 2017

Finalist, Best New Clinic

Finalist, Best New Clinic

My Face, My Body Awards 2015

Finalist, Diamond Awards

Finalist, Diamond Awards

Safety in Beauty 2016

Brands We Use

aqualyx
botox
cellenis
Clinisept+
coolsculpting
exuviance
gardasil
Heliocare
intravita
Jane Iredale
juvederm
Kenalog
LED Mask
lumigan
Microneedling Pen
neostrata
Nouveau Lashes
obagi
Intravita PDO Threads
profhilo
profhilo
prolon
pronokal
radiesse
rrs
silhouette soft
skin tech
skinade
specialist pharmacy
teosyal
thermavein
Venus Concept
visia
Viviscal Professional