Patient Journey
At Illuminate we pride ourselves on providing the best patient care and customer service throughout your treatment journey. From your very first contact with the clinic you will find us highly professional, friendly and approachable, offering you expert advice, the latest treatment technologies and always on hand to answer questions and provide reassurance over any concerns you may have.
We will discuss your condition and our treatment recommendation with you in great detail to ensure that we find the best way to meet your treatment objectives. In many cases we may suggest solutions that you have not previously considered to achieve your aims. For every patient we will devise an individualised treatment plan that will be discussed with you during your consultation and prior to your treatment commencing. At all stages, your safety and well-being are our primary concern.
We will also talk to you realistically about the benefits and likely outcomes of your treatment and discuss any possible side effects and downtime involved. And we will look holistically at the best way to reach and maintain your treatment objectives, providing advice on home care, nutrition, exercise and many other ways to help enhance the outcome of treatments undertaken.
Your Treatment Journey
Throughout your treatment journey our team are always available to answer any questions or discuss any worries you may have. Your welfare, comfort and satisfaction are always our primary concern.
Awards
Aesthetic Award For Best Clinic South
Aesthetic Award For Best Clinic South 2019
Runner-Up, Customer Service
Kent Women in Business 2017
Businesswoman of the Year
Kent Women in Business 2017
Runner-Up, Customer Service
Kent Women in Business 2016
Finalist, Best Clinic South
My Face My Body 2015
Professional Achievement Award
Kent Women in Business 2015
Rising Star Award
Kent Women in Business 2015
Runner-Up, Small Business of the Year
IBAK 2017
Runner-Up, Service Excellence
IBAK 2017
Finalist, Best New Clinic
My Face, My Body Awards 2015
Finalist, Diamond Awards
Safety in Beauty 2016
Winner – Best Clinic South England 2019
Aesthetics Awards
Winner, Growth Award 2017
IBAK 2017
Winner, Start-Up Business of the Year
Kent Independent Traders Awards 2015
Bronze
Kent Health and Beauty Awards 2015
Start-Up Business of the Year
Kent Women in Business 2015